Terms and Conditions for Valley Autos (Midlands) Limited

Company Details Valley Autos (Midlands) Limited (Company Number 15933841)  Telephone: 07397 071689 Email: valley.autos1@gmail.com Website: www.valley-autos.uk

These Terms and Conditions apply to all transactions with Valley Autos (Midlands) Limited (“we”, “us”, “the Company”, “Valley Autos”) for the sale of vehicles and/or the provision of workshop services (repairs, servicing, diagnostics, MOTs, parts supply, etc.). They form the basis of the contract between us and our customers (“you”, “the Customer”).

1. General

• These terms represent the entire agreement between the parties and supersede any prior discussions or representations unless varied in writing and signed by an authorised representative of Valley Autos.
• No variation is effective unless agreed in writing.
• We reserve the right to update these terms from time to time. The version in force at the time of your contract will apply.
• English law governs these terms, and disputes are subject to the jurisdiction of the English courts.

2. Vehicle Sales (Used Cars)

• Contract Formation: Your order is an offer to purchase. A binding contract forms only when we accept it in writing (e.g., by signing the order form or issuing an invoice).
• Description and Condition: Vehicles are sold as described. Under the Consumer Rights Act 2015, used vehicles must be of satisfactory quality, fit for purpose, and as described, taking into account age, mileage, price, and previous use. Minor defects consistent with the vehicle’s age are expected.
• Pre-Sale Inspection: You are encouraged (and for trade buyers, expected) to inspect and test the vehicle thoroughly before purchase. We recommend an independent inspection.
• Warranties: Any manufacturer’s remaining warranty is assigned to you where possible. We may offer additional dealer warranties or guarantees – details will be provided separately. Statutory rights under the Consumer Rights Act 2015 are not affected by any warranty.
• Payment and Title: Full payment (or cleared funds) is required before delivery. Title passes only upon full payment. Risk passes on delivery.
• Part Exchange: Any part-exchange vehicle must be as described. We reserve the right to revalue or reject it if discrepancies arise before completion.
• Delivery: Delivery dates are estimates only. We are not liable for delays beyond our reasonable control.
• Right to Reject: Consumers have short-term rights to reject within 30 days for significant faults (subject to the Consumer Rights Act 2015). After that, repair/replacement or price reduction may apply.
• Distance/Online Sales: Additional cancellation rights under the Consumer Contracts Regulations may apply – contact us for details.
• As-Is Sales: Trade or clearance vehicles sold “as seen” will be clearly marked, and statutory consumer rights still apply where relevant.

3. Workshop Services (Repairs, Servicing, MOT, Diagnostics, Parts)

• Estimates: Written estimates are valid for 28 days. We will endeavour to notify you of any increase before proceeding. Verbal estimates are approximate only.
• Authorisation: Work will only proceed with your explicit authorisation (e.g., signed job card or confirmation). You authorise us to carry out the agreed work and any necessary additional repairs if discovered during the job (we will contact you first where practicable).
• Quality of Work: Services will be carried out with reasonable care and skill, within a reasonable time, at a reasonable price (per Consumer Rights Act 2015).
• Parts: We use quality parts (new, remanufactured, or approved used). Manufacturer warranties on parts are passed to you. Our labour warranty is typically 3–12 months or 3,000–6,000 miles (whichever comes first) on repairs – details provided on the invoice.
• Collection and Storage: Vehicles must be collected promptly upon notification of completion. Storage charges may apply after 7 days’ notice (typically £15–£25 per day). We have a lien over your vehicle for unpaid charges.
• Payment: Payment is due on completion or before release of the vehicle. We accept cash, bank transfer, debit/credit cards (surcharges may apply). Unpaid work may result in legal recovery action.
• Uncollected Vehicles: After reasonable notice, we may dispose of uncollected vehicles in accordance with applicable law (e.g., under the Torts (Interference with Goods) Act).

4. Deposits and Cancellations

• Deposits are non-refundable except in specific circumstances (e.g., failure to supply as described). For workshop jobs, cancellation after work has started may incur charges for parts/labour already incurred.

5. Liability

• We are not liable for indirect or consequential losses, loss of use, or profits.
• Our total liability is limited to the value of the goods/services provided, except where law prohibits limitation (e.g., death/personal injury, fraud).
• Nothing in these terms excludes or restricts your statutory consumer rights.

6. Data Protection and Privacy

• We process your personal data in accordance with the UK GDPR and Data Protection Act 2018. See our separate Privacy Policy (available on request or website) for details.

7. Complaints and Disputes

• We aim to resolve issues promptly. Contact us first. If unresolved, you may refer to The Motor Ombudsman or Citizens Advice.
• We are not members of specific trade bodies unless stated.

8. Force Majeure

• We are not liable for delays or failures due to events beyond our reasonable control (e.g., strikes, supply shortages, extreme weather).

The customer agrees to pay for all work carried out by the Shop, including labour, parts, and any other associated
costs, regardless of whether the work successfully resolves the identified issue or achieves the desired outcome.
Payment is due upon completion of the services or as otherwise agreed in writing. The Shop does not guarantee that
any diagnostic, repair, or service work will fix the problem with the vehicle